REFUNDS
We do not make refunds of money whether the Order is seized by Customs in the Destiny Country. The customer must know the restrictions and prohibitions of the products in his country., Trujillomarket.com will not be responsible for any incident with customs authorities of the destination country. If restrictions exist, Izipay Payments will not return or refund of the Payment
Note: In case of cancellation of the order, the money will be refunded by the same method of payment used for the purchase, unless by express coordination.
ORDERS DAMAGED
In case the shipment has suffered damages during the transport to the Destiny Country , the customer will have to communicate this situation to trujillomarket.com before the 48 later hours to his reception. In this case, trujillomarket.com will initiate the procedure of claim to the transport company to replace the merchandise damaged without additional charge to the client.
The customer will have right to the resend of the product without additional cost including the expenses shipment once the product has been given back to our facilities and the incidence has been verified.
TIME OF RE-SHIPMENT
The shipping time can vary based on the shipment category if the order were sent outside Peru. For products in stock, the habitual shipping time for abroad of 3 to 5 days. In any case, the shipment is processed as soon as possible .
It will be come to realise a unique shipment when it is available all the product to give back, except in case the customer indicates to us the opposite. However, trujillmarket.com reserves the right to send the orders of form fragmented without additional cost for the customer.
For those products that are not in stock , the customer will be facilitated to by means of electronic mail the approximate manufacturing time that the manufacturer or supplier has communicated to us and he will stay informed of any variation that can arise from this term.