REFUNDS
If the Order is seized or held by Customs in the Destiny Country , we do not make money returns or any refund .The buyer must know if the product purchased is prohibited or it has some restrictions in his country before he make the purchase . Total 100% re-ship if the order arrives damaged or is lost. In case of cancellation of the order, the money will be refunded by the same method of payment used for the purchase, unless by express coordination with the buyer / customer .
LAW AND REGULATIONS:
The customer must know the restrictions and prohibitions of the products in their country. In no way, trujillomarket.com will be responsible for any incident with Postal Service of the destination country or customs authorities of the destination country. If restrictions exist, Izipay Payments will not return or refund the price paid.
ORDERS DAMAGED
In case the shipment has suffered damages during the transport to the Destiny Country , the customer will have to communicate this situation to trujillomarket.com before the 48 later hours to his reception. In this case, trujillomarket.com will initiate the procedure of claim to the transport company to replace the merchandise damaged without additional charge to the client.
The customer will have right to the reship of the product without additional cost including the expenses shipment once the product has been given back to our facilities and the incidence has been verified.
RESHIP TIME
The shipping time can vary based on the shipment category if the order were sent outside Peru. For products in stock, the habitual shipping time for abroad of 3 to 5 days. In any case, the shipment is processed as soon as possible .
It will be come to realise a unique shipment when it is available all the product to give back, except in case the customer indicates to us the opposite. However, trujillomarket.com reserves the right to ship the orders of form fragmented without additional cost for the customer.
For those products that are not in stock , the customer will be facilitated to by means of electronic mail the approximate manufacturing time that the manufacturer or supplier has communicated to us and he will stay informed of any variation that can arise from this term.
SHIPPINGS
International orders will be sent them from Peru through DHL Express Shipments . This way allows to assure the Order will arrive definitively to its destiny without no type of fraud, reducing the bureaucratic proceedings and the high logistic costs and of transport. The Shipping Cost is automatically calculated by weight by our shop
SHIPPING SERVICE AND ARRIVAL TIME :
DHL SHIPPING COST ( FASTER SHIPMENTS ) :
1.- To United States , Canada , Mexico , South America : 6 Days
2.- Europa , Oceania , Asia and Rest of the World : 8 Days
ACCEPTANCE OF POLICIES
If the customer or the user accept our policies of refunds and Re-Shipments offered through our site trujillomarket.com, it means that he has read, understood and accepted in express form the set out terms before. It will also be understood that whenever the customer or user accedes to the site, he accepts of form express the effective norms of privacy. If he is not in agreement with our politic , the client will not have to provide any personal information, nor to use our service because he is not obligued to do it.